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Terms and Conditions

CONSUMER

STANDARD TERMS OF SUPPLY OF SERVICES

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  1. 1. Terms
    1. 1.2 Please note that these terms govern all contracts for the sale and provision of services between Tourism Trading Limited, (registered office 77 Conway Road, Colwyn Bay, LL29 7LN), (Company Number 03413842) ("the Company") and you as the purchaser of the Services as specified in the Order Acknowledgement. They can only be varied with the written consent of the Company.
    2. 1.2 "Services” means any of the services as agreed to be provided by the Company to you as specified in the Order Acknowledgement;
    3. 1.3 "Contract" means the Contract between the Company and you for the sale and provision of Services and includes these terms and the Order Acknowledgement;
    4. 1.4 “Package” all the Services;
    5. 1.5 “Price” the agreed price for the Services as specified on the Order Acknowledgement;
    6. 1.6 “Departure Date” the date specified on the Order Acknowledgement as being the first day of the Package;
    7. 1.7 “Order Acknowledgement” means the attached form which sets out the specific Services to be supplied;
    8. 1.8 “you” the persons specified on the Order Acknowledgement.
    9. 1.9 For the avoidance of doubt, this is not a contract governed by the Consumer Credit Act 1974.
    10. 1.10 The clause headings do not form part of the Contract.
  2. 2. Delivery and Specification of the Services
    1. 2.1 The Company shall use reasonable endeavours to provide the Services on the dates quoted on the Order Acknowledgement. However the dates quoted on the Order Acknowledgement can be changed. Where the Company cannot meet the dates quoted it will notify you and give you revised dates.
    2. 2.2 The Company may at any time without notifying you make any changes to the Services which are necessary to comply with any applicable safety or other statutory requirements.
    3. 2.3 The Services shall be provided in accordance with the Order Acknowledgement.
  3. 3. Booking
    1. 3.1 Booking by telephone
      1. 3.1.1 You can initiate the booking process by telephoning 08705 168767 to make a reservation request.
      2. 3.1.2 The Company will take details of the Package required and then send you the Contract by fax, email or post.
      3. 3.1.3 Please read this Contract carefully. If you agree to accept the terms you must telephone 08705 168767 and enter the Contract verbally by making a booking. The Company will then date the Order Acknowledgement.
      4. 3.1.4 In order the complete the booking the Company will then require deposit payment of £50.00 per person (including children). Please refer to clause 6 for acceptable methods of payment.
    2. 3.2 Booking in writing
      1. 3.2.1 You can initiate the booking process by writing to the address of the Company set out on the Order Acknowledgement.
      2. 3.2.2 Please include details of the Package you require, your preferred Departure Date, the number of Clients and your contact details.
      3. 3.2.3 The Company may telephone you to confirm the Services required.
      4. 3.2.4 The Company will then send you the Contract by fax, email or post.
      5. 3.2.5 Please read the Contract carefully. If you agree to accept the terms you must sign and date the duplicate copy of the Order Acknowledgement and return it to the Company with the relevant booking fee of £50.00 per Client (including children). Please refer to clause 6 for acceptable methods of payment.
    3. 3.3 Booking over the Internet
    4. 3.4 Late Bookings
      1. 3.4.1 Late bookings will follow the telephone booking procedure set out in Clause 3.1
      2. 3.4.2 If a booking is made within 8 weeks of the Departure Date the full Price will be due immediately.
    5. 3.5 All Packages are subject to availability.
  4. 4. Insurance
    1. 4.1 You are required to have in place at the time of acceptance of this Contract and maintain throughout the duration of the Contract adequate insurance cover for the Package, whether arranged through the Company or independently by you.
    2. 4.2 The insurance must cover all persons listed on the Order Acknowledgement.
    3. 4.3 The insurance is required to be adequately underwritten and cover all relevant risks specific to the Package including but not limited to:
      1. 4.3.1 cancellation through illness or other serious personal circumstances;
      2. 4.3.2 illness and resulting medical treatment during the Package;
      3. 4.3.3 delays;
      4. 4.3.4 personal injury and death;
      5. 4.3.5 loss of personal property;
      6. 4.3.6 all high risk activities forming part of the Package.
    4. 4.4 You must ensure that you inform your insurer, the Company and the service provider of any pre-existing medical conditions (including pregnancy).
  5. 5. Price
    1. 5.1 The Order Acknowledgement sets out the agreed Price for the Services.
    2. 5.2 Please note the Company reserves the right to vary the Price of the Services by any reasonable amount attributable to any changes in the cost to the Company of providing or procuring necessary Services between the date of the Contract and the date of provision of the Services. The Company will however notify you in advance of such Price change. If you are not happy with the Price change you will be given the option to cancel the Contract (within 7 days of being notified of that Price change) and have any monies you have paid refunded to you.
    3. 5.3 After consultations with you, the Company may levy a reasonable surcharge if arranging your Package is more difficult or time consuming than anticipated by either party at the time of this contract.
  6. 6. Payment
    1. 6.1 When you place a booking for the Services, you will have to pay a £50.00 deposit per person as set out in Clause 3. Save for under clause 5.2 and 7.2 THIS DEPOSIT IS NOT REFUNDABLE UNDER ANY CIRCUMSTANCES.
    2. 6.2 The Order Acknowledgement sets out the Price which you owe to the Company. The balance is due not less than 8 weeks before the Departure Date. Please note that the Company does not send out payment reminders. Interest will be charged on all overdue accounts at the rate of 2% per month or part thereof on which payment is overdue.
    3. 6.3 The Company reserve the right to treat the Contract as terminated if you fail to pay the balance 8 weeks before the Departure Date. Cancellation charges will then be incurred as set out in Clause 7.
    4. 6.4 Please pay for your Package in pounds sterling at the address set out on the Order Acknowledgement. Accepted methods of payment are cash, cheque, Switch or credit card. Please make cheques payable to “Tourism Trading Limited”.
    5. 6.5 If you paid your deposit by credit card the balance will automatically be deducted 8 weeks before the Departure Date from your credit card account.
  7. 7. Cancellation and Alteration
    1. 7.1 Cancellation or alteration by you.
      1. 7.1.1 You are entitled to cancel this Package up to 7 days from the date on the Order Acknowledgement without charge.
      2. 7.1.2 If you choose to cancel the Package more than 56 days before the Departure Date, the balance of the Price will not be due.
      3. 7.1.3 If you choose to cancel the Package between 56 and 15 days before the Departure Date, 50% of the Price will be refunded by us to you.
      4. 7.1.4 If you choose to cancel the Package 14 days or less prior to the Departure Date, no part of the Price will be refunded.
      5. 7.1.5 No refunds will be made on any insurance premiums. We recommend you contact the insurer direct if the reason for the cancellation is covered by your policy.
      6. 7.1.6 Please ensure all cancellations are received by the Company in writing at the address stated on the Order Acknowledgement.
      7. 7.1.7 If you decide not to use part of the Services, the Company may – at its discretion – refund part of the Price after deducting its expenses in obtaining any refund for you from the third party supplier of that Service, but limited to the Price on the Order Acknowledgement plus the amendment fee.
      8. 7.1.8 If you wish to change a Service or Services for another Service or Services provided by the Company, the Company will do its best to accommodate your requests provided they are received in writing at least 14 days prior to the Departure Date as the Company values your custom. A £30 amendment fee will be charged to cover administrative costs. If the Company is unable to arrange the alteration, you will be entitled to cancel the Package but any refund of the Price will be subject to clauses 7.1.1. to 7.1.7.
    2. 7.2 Cancellation or Alteration by the Company
      1. 7.2.1 The Company shall not be liable to you if it is unable to provide the Services in whole or in part due to causes beyond the reasonable control of the Company or of the Company's suppliers or due to labour disputes, or weather conditions.
      2. 7.2.2 Where pursuant to clause 7.2.1, the Company is unable to provide the Services in whole or in part then you will be offered;
        1. 7.2.2.1 an amended Package of Services or
        2. 7.2.2.2 the ability to terminate the contract and the Company will refund any payments paid by you.
    3. 7.3 You are kindly requested to note that clause 7.2.2 will not apply if the Company makes minor changes to the Package for example if a live show, event or theatrical performance is cancelled.
  8. 8. Warranty and Representations
    1. 8.1 The Company warrants to you that the Services will be provided using reasonable care and skill and, as far as reasonably possible, in accordance with the Contract. Any complaint in respect of alleged defective Services must be made in writing to the Company within 14 days of the delivery of the Services to the address on the Order Acknowledgement.
    2. 8.2 The provisions of this clause 8 are in addition to your statutory rights and nothing in these terms shall limit or restrict your statutory rights contained in the Supply of Goods and Services Act 1982 or any other relevant legislation.
  9. 9. Rectification
    1. If any of these terms or any part of any of these terms is unenforceable or void at law, it shall not affect the remainder of the terms or any other term or otherwise affect the Contract.
  10. 10. Termination by Company
    1. In addition to termination for payment failure the Company reserves the right to terminate the Package at any in time if you act in an abusive or unacceptable manner to any employee, agent or servant or the Company or the Company’s suppliers.
  11. 11. General
    1. 11.1 This Contract constitutes the entire agreement between you and the Company and supersedes any previous agreement or understanding.
    2. 11.2 No failure or delay by the Company in exercising any of its rights under the contract shall be deemed to be a waiver of that right, and no waiver by the Company of any breach of the contract by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.
    3. 11.3 If any provision of this Contract is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these conditions and the hereunder of the provisions in question shall not be affected.
  12. 12. Jurisdiction
    1. The Contract shall be governed by the laws of England and disputes arising from it shall be subject to the jurisdiction of the English courts.
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